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ShowTable of Contents
For debugging the Sametime 8.0 Client, we have two options.
- Help
Support View Log
- Help
Support View Trace
How to turn the log level up
By default, the Logging and Trace is set to only capture Severe errors. You can change this setting by changing the following file: rcpinstall.properties found in this folder: C:\Documents and Settings\user\Application Data\Lotus\Sametime\.config\.
To get FINE level logging reported by the Advanced plugins add this line to the file:
com.ibm.collaboration.realtime.level=FINE
The individual components outlined below would require the following lines in the rcpinstall.properties file:
com.ibm.collaboration.realtime.persistentchat.level=FINEST
com.ibm.collaboration.realtime.bcs.level=FINEST
com.ibm.rtc.web.utils.level=FINEST
com.ibm.collaboration.realtime.pubsub.level=FINEST
com.ibm.collaboration.realtime.people.internal.level=FINEST
Common problems
What package names to log for no connection to WAS:
com.ibm.rtc.web.utils
What package names to log for no connection to EB:
com.ibm.collaboration.realtime.pubsub.eventbroker
What package names to log if no communities show up in list:
com.ibm.collaboration.realtime.bcs
com.ibm.collaboration.realtime.bcs.storage
What package names to log if no chats show up in list:
com.ibm.collaboration.realtime.persistentchat
Using the information center
Configuring SSO for Lotus Sametime Standard
Lotus Sametime Advanced client preferences
Downloading and Installing the Lotus Sametime Connect Client
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